Frequently Asked Questions

  • At Pen Park. In inclement weather, we move indoors to do off-court conditioning at Apex (705 Dale Ave. Suite D).

  • We welcome players ages 5 and up, from beginners to elite players. Our personalized coaching and structured training support each player’s unique needs, with a focus on technical skills, strategy, fitness, and mental toughness.

  • In case of inclement weather, APEX Performance Center seamlessly transitions all activities indoors. While our standard program includes outdoor on-court training and indoor conditioning, bad weather shifts the focus to technical drills, strength & conditioning, mental training, and video analysis—ensuring uninterrupted athlete development.

    • Billed on the 1st of each month

    • Auto-renews unless canceled in writing at least 7 days before the next billing cycle.

    • No refunds or credits for missed sessions or mid-month cancellations.

    • Skill Track & Foundations (14-Week Seasonal Programs)

    • Full payment is required at registration.

    • Withdrawals allowed up to 14 days before the season starts for a full refund minus $25 processing fee.

    • No refunds after the 14-day window due to limited space and staffing.

  • Missed classes are non-refundable and cannot be rescheduled unless:

    • The facility is closed (e.g., weather or coach illness)

    • A medical issue occurs (with a doctor’s note).

    Make-ups may be offered with advance notice, if space allows, and must be used by the end of the season.

    A prorated credit may be offered at the discretion of APEX in cases of extended illness or injury.

  • See our parking map on the “Contact” page.

  • Payments overdue by 7+ days may incur a $10 late fee.

    Non-payment may result in loss of weekly lesson.

  • Booking & Payment

    Private lessons must be scheduled in advance through GymDesk (openings) or via Email (weekly)

    Payment is due at the time of booking to confirm your spot.

    Packages (if offered) must be used within the designated time frame (e.g., 6–8 weeks).

    2. Cancellation & Rescheduling

    To cancel or reschedule, we require at least 24 hours’ notice.

    Cancellations made less than 24 hours in advance will be charged in full.

    This applies to illness, travel, or unexpected conflicts — exceptions may be made for emergencies at the discretion of APEX.

    3. No-Shows

    Missed lessons without notice are considered a no-show and will be charged in full.

    Habitual no-shows may result in loss of booking privileges.

    4. Coach Cancellations

    If a coach cancels or reschedules, we will do our best to offer a makeup at a time that works for you.

  • Payment is required at least 24 hours before your lesson. A $10 late fee applies to payments made within 24 hours of the lesson.